29 August 2018

Three Brookdale communities received the Excellence in Action award from NRC Health. This honor, awarded exclusively to NRC Health post-acute clients, recognizes organizations that achieve the highest overall resident or employee satisfaction scores in the NRC Health database–the largest source of long-term care and senior-living satisfaction metrics in the nation.

 

To qualify for the award, skilled nursing, assisted living, and independent communities must have conducted a customer or workforce satisfaction survey in 2017. Winners must also have received a minimum of 10 responses (achieving a response rate of at least 30 percent), and must have ranked within the top 10% of positive responses to one of two questions: “What is your recommendation of this facility to others?” or “What is your recommendation of this facility as a place to work?”

 

These Brookdale communities were recognized:
 

 

“Our associates inspire us with their commitment to enriching lives and exceeding customer expectations,” said Sara Terry, senior vice president of Resident and Family Engagement at Brookdale. “It is always a pleasure for us to see our associates honored and recognized for their outstanding efforts. We congratulate them for this achievement.”

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