Jonathan Ruchman, CCXP, Expert on Customer Experience
As Senior Director of Customer Experience, Jonathan knows our customers really well. The first thing he did when joining Brookdale was to pack his bags and move into a community temporarily to better understand the daily lives of our residents, families and associates. Charged with managing Brookdale’s resident and family experience, Jonathan believes that when it seems like something can’t be done, like an uncommon request from a resident, we owe it to them to find a way to make it happen.
Jonathan says his opportunity to join the senior living industry was fate. He was looking for a chance to do meaningful work with a mission-driven company. Turns out, his role at Brookdale was just what he was looking for and more.
Jonathan joined Brookdale in 2014 and brings more than 25 years of knowledge in customer experience and brand marketing. Jonathan is a designated Certified Customer Experience Professional (CCXP). He founded the Customer Experience Professional Association (CXPA) Nashville Network and is dedicated to growing the profession in Middle Tennessee.